Privacy Policy

1. Introduction and Scope

mari77 is committed to protecting the privacy and personal information of all Users who access our gaming platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you register for an Account, use our Services, or otherwise interact with the mari77 Platform accessible at https://mari77.cam.

This Privacy Policy applies to all Users regardless of geographic location and supplements our Terms and Conditions. By accessing or using the mari77 Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must not use our Services.

We process personal data in accordance with applicable international data protection regulations and industry best practices for online gaming operators. Our data protection framework incorporates principles of transparency, fairness, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

2. Definitions

For purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" or "Personal Information" means any information relating to an identified or identifiable individual, including but not limited to name, identification numbers, contact details, financial information, location data, online identifiers, and behavioral data.
• "Processing" means any operation performed on personal data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" refers to mari77 as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" refers to third-party service providers who process personal data on behalf of mari77 under our instruction and control.
• "User," "You," "Your" refers to any individual who accesses, registers for, or uses the mari77 Platform.

3. Data Controller Information

mari77 acts as the Data Controller for all personal information processed through our Platform. We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection regulations.

For questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at:

• Email: [email protected]
• General Support Email: [email protected]
• Response Time: We aim to respond to all privacy inquiries within 10 business days

4. Information We Collect

mari77 collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and improve User experience. The types of information we collect include:

4.1 Information You Provide Directly

When you register for an Account or use our Services, you provide information directly to mari77, including:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification documents (KTP, passport, driver's license)
• Contact Information: Email address, mobile phone number, residential address, postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers, payment transaction history
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Communications: Messages, inquiries, and correspondence you send to our customer support team via email, live chat, or WhatsApp
• Verification Documents: Proof of identity, proof of address, proof of payment method ownership submitted for KYC compliance

4.2 Information We Collect Automatically

When you access or use the mari77 Platform, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, navigation paths, referral sources, search queries within the Platform
• Gaming Activity: Games played, bet amounts, win/loss records, bonus usage, gaming session duration, gameplay patterns
• Location Data: Approximate geographic location derived from IP address to verify Indonesian residency and comply with jurisdictional restrictions
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 11 for details)

4.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers
• Game Providers: Gameplay data from third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.)
• Fraud Prevention Services: Risk assessment data from specialized fraud detection and prevention platforms

5. How We Use Your Information

mari77 processes your personal information for the following purposes:

5.1 Service Provision and Account Management

• Creating and maintaining your User Account
• Authenticating your identity when you log in
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and other gaming products
• Recording gameplay history and maintaining accurate Account balances
• Managing bonus awards, promotions, and loyalty program participation

5.2 Legal and Regulatory Compliance

• Verifying that you meet eligibility requirements (21+ age, Indonesian residency)
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Preventing fraud, bonus abuse, underage gambling, and other prohibited activities
• Complying with licensing requirements and regulatory obligations
• Responding to legal process, court orders, and government requests
• Investigating suspected violations of our Terms and Conditions

5.3 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Sending important Account notifications about deposits, withdrawals, verification status, and Terms changes
• Providing customer support via email, live chat, and WhatsApp
• Sending promotional communications about bonuses, tournaments, and new games (with your consent)

5.4 Platform Improvement and Analytics

• Analyzing Platform usage patterns to improve user experience
• Conducting research and development for new features and services
• Testing Platform functionality and troubleshooting technical issues
• Generating anonymized statistical reports on gaming trends and user behavior

5.5 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, Account takeovers, and payment fraud
• Monitoring for collusion, bonus abuse, and prohibited betting patterns
• Protecting Platform infrastructure from cyberattacks and unauthorized access
• Enforcing responsible gaming limits and detecting problem gambling behavior

6. Legal Basis for Processing

mari77 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations under the Terms and Conditions you agreed to when creating your Account, including providing gaming services, processing payments, and maintaining your Account.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements, age verification mandates, tax reporting obligations, and responses to lawful government requests.
• Legitimate Interests: Processing necessary for legitimate business interests such as fraud prevention, security maintenance, Platform improvement, and direct marketing (where not overridden by your privacy rights).
• Consent: Processing based on your explicit consent, such as receiving promotional emails or participating in optional market research surveys. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

7. Information Sharing and Disclosure

mari77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

7.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) that process your deposits and withdrawals
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) that power our casino games and live dealer tables
• Identity Verification Services: Third-party KYC providers that verify your identity documents
• Cloud Hosting Providers: Infrastructure providers that host our servers and databases
• Customer Support Tools: Live chat and email management platforms used by our support team
• Fraud Prevention Services: Specialized fraud detection and risk assessment platforms

All service providers are contractually obligated to protect your information and use it only for the specific purposes for which we disclose it.

7.2 Legal Requirements and Protection of Rights

We may disclose personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions and investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of mari77, our Users, or the public
• Cooperate with law enforcement investigations into criminal activity

7.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

8. Data Security Measures

mari77 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmission between your device and our servers is protected by industry-standard SSL/TLS encryption. Sensitive data at rest, including passwords and financial information, is encrypted using advanced encryption algorithms.
• Access Controls: Personal data access is restricted to authorized personnel only on a need-to-know basis. All employees with access to personal data are bound by confidentiality obligations.
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring protect our infrastructure from unauthorized access and cyberattacks.
• Secure Payment Processing: We do not store complete credit card numbers or CVV codes. All payment transactions are processed through PCI-DSS compliant payment gateways.
• Regular Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Incident Response: We maintain an incident response plan to address data breaches promptly and notify affected Users as required by law.

While we employ industry-standard security measures, no system is completely secure. You also play a crucial role in protecting your information by maintaining strong, unique passwords and not sharing your Account credentials with others.

9. Data Retention Periods

mari77 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active Account plus 5 years after Account closure to comply with financial record-keeping requirements and address potential disputes.
• Transaction Records: Deposit, withdrawal, and gameplay records retained for 7 years in accordance with anti-money laundering regulations.
• Identity Documents: Verification documents retained for 5 years after Account closure as required by KYC regulations.
• Communications: Customer support correspondence retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: Consent records and marketing communications retained until you withdraw consent or request deletion.
• Technical Logs: Server logs and security data retained for 12 months for security monitoring and troubleshooting.

After retention periods expire, personal data is securely deleted or anonymized such that it can no longer identify you.

10. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. mari77 respects these rights and provides mechanisms for exercising them:

10.1 Access and Portability

You have the right to request access to the personal information we hold about you. You may also request a copy of your data in a structured, commonly used, machine-readable format for portability to another service provider.

10.2 Correction and Update

You have the right to correct inaccurate personal information and update incomplete data. You can update certain Account information directly through your Account settings or by contacting customer support.

10.3 Deletion and Erasure

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. Note that we may need to retain certain information to comply with legal obligations or establish, exercise, or defend legal claims.

10.4 Restriction of Processing

You may request that we restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

10.5 Objection to Processing

You have the right to object to processing of your personal information based on legitimate interests, including objecting to direct marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.

10.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

10.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days and may request identity verification before processing your request.

11. Cookies and Tracking Technologies

mari77 uses cookies, web beacons, and similar tracking technologies to enhance Platform functionality, analyze usage patterns, and personalize your experience. Cookies are small text files stored on your device that enable our Platform to recognize you and remember your preferences.

11.1 Types of Cookies We Use

• Essential Cookies: Necessary for Platform operation, including authentication, security, and maintaining your session.
• Performance Cookies: Collect information about how you use the Platform to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences and settings to provide personalized features.
• Analytics Cookies: Help us understand Platform traffic patterns and user behavior through aggregated data.

11.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may affect Platform functionality and your ability to access certain features.

12. International Data Transfers

mari77 operates as an international platform and may transfer your personal data to servers located outside Indonesia. Some of our service providers are also located in jurisdictions other than Indonesia. When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Contractual clauses requiring service providers to protect data according to international standards
• Data processing agreements that comply with applicable data protection regulations
• Organizational and technical measures to ensure data security during transfer and storage

By using the mari77 Platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

13. Protection of Minors

mari77 is strictly an adult-only gaming platform. We do not knowingly collect personal information from individuals under 21 years of age. Our Terms and Conditions explicitly prohibit underage gambling, and we implement age verification measures to prevent minors from accessing our Services.

If we discover that we have inadvertently collected personal information from an individual under 21, we will immediately delete that information and terminate the associated Account. Parents or guardians who believe their child has provided personal information to mari77 should contact us immediately at [email protected].

14. Changes to This Privacy Policy

mari77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date and, for significant changes, by sending email notification to your registered email address.

Your continued use of the Platform after we post changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact and Complaints

For questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through your Account dashboard
• WhatsApp: +62 812-3456-7890 (09:00-22:00 WIB)

We take all privacy concerns seriously and will investigate and respond to your inquiry within 10 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.